You can delete your Fyzivo account at any time. We delete it together with all data that belongs to it.
Delete in the app
- Open the Fyzivo app and sign in to your account.
- Open your profile — tap your profile picture in the top right corner of the Home screen, or your name in the More tab.
- Scroll to the bottom, tap “Delete Account” and confirm.
Your account and data are deleted immediately and cannot be restored.
Delete without the app
If you no longer have the app installed, email us from the address you registered with at kineoflow@gmail.com with the subject “Delete my account”. We will delete your account without undue delay, within 30 days at the latest, and confirm it by email.
What we delete
- your sign-in details and profile — email, name, phone, “About Me” text and profile photo;
- favourite exercises, video progress, completed exercises and program enrolments;
- notification settings and device tokens for push notifications;
- sign-in records and details of the devices you signed in on.
What remains
Only anonymous video view statistics (which exercise was played and when) with no link to your account. Your data disappears from database backups automatically within 30 days.
Using the app as a guest?
Guest data is not linked to your name or email. You can delete it in the app: in the More tab, tap “Delete Guest Data”. If you do not use the app for 12 months, we delete it automatically. If you create an account, the data moves into it and you delete it together with the account.